TIRRENIA – GENERAL TERMS AND CONDITIONS OF CARRIAGE FORPASSENGERS AND VEHICLES – VALID FROM 16 MARCH 2026
COMPANY/TRANSPORT COMPANY:
Compagnia Italiana di Navigazione S.p.A.
• Via Larga, 26, 20122 Milan (Registered Office)
• Piazzale dei Marmi, 12, 57123 Livorno (Operational and Administrative Office)
The sea carrier is usually the contracted carrier. The vessel used for transport may be part of the fleet of Compagnia Italiana di Navigazione S.p.A. or another actual carrier.
ACTUAL CARRIER: A company that carries out the transport, either wholly or partially.
PASSENGER: Any person who has entered into a contract for the carriage of persons by sea and is therefore the holder of a ticket issued by the carrier through its direct (ticket counters, website) and/or indirect (authorized agencies) distribution channels and is traveling on the ships.
VEHICLE: Any vehicle carried by a passenger and not intended for the transport of goods. The definition of "vehicle" also includes any trailers and/or caravans, even if these are subject to a different tariff arrangement due to their larger space requirements. Excluded from this category are vehicles for commercial purposes (refrigerated vehicles, vans over 6 meters, trucks), for which the provisions for the transport of goods apply in accordance with Articles 419 et seq. of the Maritime Code.
TICKET: Ticket proving the conclusion of the transport contract or ticket in accordance with Article 396 of the Shipping Act.
LUGGAGE: Unchecked hand luggage and/or luggage stored in the passenger's own vehicle parked in the ship's garage, containing only the passenger's personal belongings.
The company undertakes the carriage of passengers, luggage, and accompanying vehicles in accordance with the following General Conditions of Carriage, the provisions of Articles 396 et seq. of the Maritime Code, Regulation (EU) No 1177/2010, and Regulation (EC) No 392/2009, where applicable. These provisions are duly displayed on board the ships, at all ticket offices in the port, in the company's offices, and on the website (www.en.tirrenia.it). A summary of the conditions governing carriage on the company's ships is issued with the ticket. Information on passenger rights pursuant to Regulation (EU) No 1177/2010, referenced in the "Mobility Charter," is available on board the ships, at all ticket offices in the port, in the company's offices, and on the website (www. en.tirrenia.it). According to Article 19, paragraph 6 of Regulation (EU) No. 1177/2010, the minimum threshold below which no financial compensation is provided is €6 (six). The General Conditions of Carriage may be amended and adapted to comply with applicable legislation. The text of these conditions, available on the company's website (www. en.tirrenia.it), is authoritative for determining the content of the contract. By purchasing a ticket, the passenger unconditionally accepts all legal provisions of the following General Conditions of Carriage for passengers and vehicles. Likewise, by booking and/or purchasing a ticket, the passenger automatically consents to the processing of their personal data in accordance with the methods specified in the privacy policy on the website (www.en.tirrenia.it) and in compliance with Legislative Decree 196/2003. The passenger is obliged to visit the carrier's official website (www.mobylines.de or www.en.tirrenia.it – during the booking process or in the reserved area) before departure to check for any changes to the timetable indicated on the ticket.
Article 1 CONDITIONS OF CARRIAGE
The subject of this contract is the carriage of passengers with vehicles and luggage in accordance with these General Terms and Conditions, Articles 396 et seq. of the Italian Maritime Code, Regulation (EU) 1177/2010, and Regulation (EC) 392/2009, where applicable. The carriage of vehicles is subject to the Italian regulations for the carriage of luggage (Articles 419 et seq. of the Maritime Code), these General Terms and Conditions, and Regulation (EC) No. 392/2009, where applicable. The indication of the vessel that will carry out the transport is for guidance only, as the carrier may use a different vessel or carrier. The carrier disclaims all liability for damages incurred by passengers due to delays or non-performance of transport if the event is caused by chance, force majeure, adverse weather and sea conditions, strikes, or other reasons beyond its control. However, the ship's captain is entitled to alter the itinerary in the event of circumstances that could endanger the safety of the ship and/or passengers. For liability relating to the carriage of passengers, baggage, and vehicles, and for anything not covered by these terms and conditions, the provisions of the Maritime Code and applicable EU regulations expressly apply. Until disembarkation, passengers are responsible for their hand baggage and its contents. Crossing times are indicative and are calculated based on the distance between ports and under favourable weather and sea conditions. The carrier cannot be held liable for delays caused by port operations and/or those carried out by personnel not employed by the carrier.
Article 2 VALIDITY OF TICKETS
The ticket is personalized, non-transferable, and valid only for the transport specified therein. The passenger is required to retain the ticket as proof of their entitlement to transport and to present it to the ship's crew or carrier's officers upon request. Passengers found without a ticket must pay double the fare, without prejudice to compensation for any resulting damages. Upon receipt of the ticket, the customer must verify that all details correspond to their request and that the vehicle information matches the vehicle registration document. The carrier accepts no responsibility for errors or omissions reported subsequently. In accordance with safety regulations, the names of the passengers, the details of valid identification documents, and the make, model, and registration number of vehicles indicated on the ticket must exactly match the departing passengers and their vehicles. Otherwise, access to the port and boarding will be denied.
Article 3 ACCOMMODATION
Passengers will be assigned the accommodation indicated on their ticket. If this is unavailable, they will be assigned the cabin or alternative reclining seat designated by the captain or purser. The company reserves the right to assign passengers accommodation other than those booked in the event of objective necessity. If the alternatively assigned accommodation is of a higher category, no additional charge will be levied. However, if the accommodation is of a lower category, the passenger may request a refund of the price difference from the company. Passengers may, subject to availability, purchase accommodation in a higher category than originally booked, provided they pay the corresponding price difference at full price (even if the passenger is entitled to discounts, these do not apply in this case). Cabins must be vacated at least one hour before arrival in port to ensure safe disembarkation. The ship's management will announce the procedures and times for vacating the cabins, as well as the meeting points in the common areas.
Article 4: COMPLETE CANCELLATION OF TICKETS AND REFUNDS
Standard Fare (Base) Tickets
Standard fare tickets are refundable if canceled before the scheduled departure. Cancellations can be made through the carrier's official website (www.en.tirrenia.it) in the reserved area, by contacting the call center (during opening hours only), or through your travel agency. Refunds must be requested from the issuing agency and are always subject to the following cancellation fees (the specified number of days does not include the day of cancellation):
• 10% up to 30 days before departure.
• 20% from 29 to 7 days before departure.
• 50% from 6 days to 48 hours before departure.
No refund will be issued if the cancellation is made less than 48 hours before departure. We recommend purchasing travel cancellation insurance from Hanse Merkur. Fees and surcharges are never refundable. NO refund will be issued if:
• the passenger does not appear for departure.
• Tickets have not been cancelled before departure.
The right to a refund expires if it is not claimed by January 31st of the year following the originally scheduled departure year. In the event of cancellation of a ticket purchased using a voucher previously issued to the passenger, a refund will only be issued by issuing another voucher, which can then be used to purchase a new ticket.
Tickets with special fares or for special promotions
A ticket purchased at a special or promotional price is non-refundable for any route/connection, even partially. This policy automatically applies to all passengers added during the same booking process.
Article 5 LOST OR STOLEN TICKETS
The loss or theft of a ticket must be reported immediately to the issuing agency or the port office of the contracted transport company before departure. A duplicate ticket can only be issued if the original ticket has not yet been used and a valid form of identification is presented.
Article 6: FAILURE TO RECEIVE ONLINE PURCHASED TICKETS
Without prejudice to the provisions of Article 5 above, the following applies: If a ticket is not received for reasons not attributable to the carrier, including, but not limited to, the passenger providing incorrect contact details, a disruption of their internet or mobile network, or a malfunction of the passenger's computer or telephone terminal, this must be reported immediately to info@tirrenia.de. A duplicate ticket can only be issued if the original ticket has not yet been used and the passenger has previously identified themselves.
Article 7 REBOOKING FEES
Standard Fare (Base) Tickets
Rebooking of the departure date, route, number of passengers, and time are accepted subject to availability and provided that requests are made at least 2 hours before the scheduled departure. Changes can be made via the carrier's official website (www.en.tirrenia.it) in the reserved area, by contacting info@tirrenia.de (during business hours only), or through a travel agency for a rebooking fee of €15.00 per change (in addition to any fare difference). All changes must be noted on the new ticket. Any fare differences and changes regarding the number of passengers, vehicles, vehicle categories, and accommodations will be refunded by the issuing agency with the following fees:
• 10% for cancellations made more than 30 days before departure.
• 20% cancellation fee for cancellations made more than 10 days before departure.
• No refund for cancellations made less than 9 days before departure.
The specified number of days does not include the day of the change or the day of departure. Changes are only permitted within the departures published on the carrier's website. In the case of rebooking a ticket purchased using a voucher previously issued to the passenger, any refund will be issued exclusively by issuing another voucher, which can then be used to purchase a new ticket.
Tickets with special fares or for special promotions
Rebooking of tickets with special fares or for special promotions is accepted subject to availability and availability, provided that the request is made at least 2 hours before the scheduled departure. Changes can be made via the carrier's official website (www.en.tirrenia.it) in the reserved area, by contacting info@tirrenia.de (only during business hours), or through a travel agency for a € 30.00 rebooking fee per change (in addition to any fare difference). All changes must be noted on the new ticket. The above fees also apply to changes of passenger names. If the change results in a fare difference in favour of the passenger, this difference will not be refunded. If the change results in a lower fare, this difference will not be refunded.
Article 8 PREVENTION OF DEPARTURE – CANCELLED DEPARTURE – ROUTE CHANGE
Without prejudice to the application of the provisions of Regulation (EU) No 1177/10, in the event of a cancellation of departure for reasons not attributable to the company, the company shall refund the passenger the ticket price already paid after cancellation of the ticket.
Article 9 DELAYS
In the event of a delay, the company will inform passengers of the expected departure and arrival times as soon as this information is available, but no later than 30 minutes after the scheduled departure or one hour before the scheduled arrival. If passengers miss a connection due to a delay, the company will inform them of alternative connections. If the company anticipates that a voyage will be delayed by more than ninety minutes from the scheduled departure time for reasons attributable to it, it will offer passengers free meals and drinks in reasonable quantities, depending on the waiting time and the availability of the vessel or port. In the event of a delay (or missed connection) for reasons attributable to the company that necessitates an overnight stay of one or more nights or an additional stay beyond the planned stay, passengers will be provided, to the extent physically possible, with free hotel accommodation or other lodging, as well as transport between the port terminal and the place of accommodation, in addition to the aforementioned meals and refreshments. In this case, the company may limit the total cost of accommodation on land to €80.00 per night for a maximum of three nights. If sea transport cannot continue, the company will arrange alternative transport services for passengers as quickly as possible. In accordance with the preceding paragraphs, the company will pay particular attention to the needs of persons with disabilities and reduced mobility, as well as their companions. If the carrier reasonably anticipates that a sea transport service will be delayed by more than ninety minutes from the departure time, the passenger will be promptly provided with:
a. an offer of alternative transport services on reasonable terms or, if this is not possible, a. information about alternative services offered by other transport companies;
b. a refund of the fare if they do not accept the alternative transport services mentioned in point a.
Reimbursement under point b. will be made in the same manner as provided for financial compensation in the following article: The financial compensation that the company may owe the passenger for a delay in arrival due to reasons attributable to the company will be calculated in relation to the fare paid and guaranteed in accordance with the following minimum amounts:
• 25% of the fare for a delay of at least:
a. one hour for a regular journey duration of up to four hours;
b. two hours for a regular journey duration of more than four hours but not more than eight hours;
c. three hours for a regular journey duration of more than eight hours but not more than twenty-four hours.
• If the delay exceeds twice the times specified in letters a) to c), the financial compensation will be 50% of the fare. The financial compensation will be provided within one month of the submission of the relevant claim in the form of vouchers and/or other services, or, at the passenger's request, as a refund. It is not payable if the delay was caused by weather conditions that endanger the safe operation of the vessel or by exceptional circumstances that hinder the performance of the service. Payment by the company will be made by bank transfer.
Article 10 SPECIAL PRICES, PROMOTIONS - RESTRICTIONS
The company's special fares are published on the company website www.en.tirrenia.it. The use of special fares is subject to certain restrictions:
• Offers are subject to restrictions and are valid only for selected departures with limited availability (the number of available seats varies depending on the date, departure time, and route).
• All published offers are valid at the time of ticket purchase and do not include special offers or extraordinary promotional campaigns that the carrier may offer during the season. These may differ from the offers and conditions in effect at the time of printing, without any retroactive effect or creating rights with respect to contracts already concluded.
• Generally, they are not retroactive and cannot be combined with other discounts or special offers.
• A ticket purchased at a special or promotional fare is non-refundable, even partially, for any route. This policy automatically applies to all passengers added during the same booking process.
• Vehicles carried may be included in promotional offers.
• Vehicles intended for freight transport (with or without cargo) are not eligible for special offers.
• When using a special offer that includes booking an escort vehicle, the embarkation staff will check whether this vehicle is actually being brought along. If it is not, the customer will be charged a penalty fee.
• If the staff at the ports find discrepancies between the booking and the condition of the vehicle at embarkation, a penalty fee will generally be charged, even for the outward journey already completed.
• The penalty fees generally correspond to the maximum price in our price lists. We recommend taking out Hanse Merkur travel cancellation insurance at the same time (see www.en.tirrenia.it).
PRICES FOR RESIDENTS/LOCALS
Reduced fares for Sardinian residents
The reduced fares, automatically displayed by the booking system, apply to all EU and non-EU citizens who can provide suitable documentation proving their residency on the island they are traveling from or to. Reduced fares for Sardinian expatriates: The same fares that apply to residents are available only for journeys to and from Sardinia for native Sardinians who are employed, retired, or unemployed, as well as for their dependent family members whose registered residence is outside the region of Sardinia. The reduced fare applies exclusively to vehicles registered in the name of the resident or native Sardinian. To take advantage of the resident and native fares, passengers must present valid identification proving
their eligibility for the desired fare when purchasing their ticket and upon boarding. Without the required documentation, boarding with a resident or native ticket is not possible, and a new ticket at the full fare must be purchased. Resident and native tickets are non-refundable. A resident fare ticket combined with a special offer is also non-refundable. If the resident or native travels with their spouse and/or children and/or dependent minors, the discount will be granted upon presentation of the family certificate. Non-resident spouses and children traveling without the resident or native must attach the family certificate, along with the identification documents of each applicant and the resident or native Sardinian, to the ticket.
REDUCED FARE
The company offers a reduced fare for blind passengers and their companions, provided the new card (Model 28/C), issued by the relevant associations, is presented when purchasing the ticket and boarding. Specifically:
• If the blind passenger travels with a companion, the companion travels free of charge, while the blind passenger pays the full fare.
• If the blind passenger travels without a companion, a 30% discount is granted.
DISCOUNTS FOR VOTERS
The company offers discounts to the following passenger groups: Citizens who are properly registered to vote and are traveling for voting purposes; Passengers eligible for multiple discounts will only receive the lowest discount, as combining multiple discounts is not permitted. To take advantage of the travel discount, passengers must present a document proving their eligibility for the requested fare when purchasing their ticket and upon boarding. This document must be presented to staff upon request at any time. Passengers who do not possess the document granting them the discount during their journey will be required to pay the difference between the discounted fare already paid and the full fare increased by 100%.
Article 11 INTERNATIONAL RESERVATION CENTER
For further information on routes, services, fare discounts or inquiries, the company provides the following contact options:
International Reservation Center
MOBY Lines Europe GmbH
Philipp-Försch-Str. 9b,
55257 Budenheim (Germany)
info@tirrenia.de www.en.tirrenia.it
Article 12 Rate for Taxes, ETS, Fees, ISPS Fees and Other Costs
The rate for taxes, ETS, ISPS, fees and other costs may be subject to change until the time of ticket issuance, except for changes due to changes in applicable regulations. In the event of a change to the ticket (including changes to the license plate number and/or personal details), the costs applicable at the time of the change will apply.
Article 13 CHECK-IN
The check-in deadline is 30 minutes for passengers without a vehicle traveling between October 1st and May 31st, and one hour from June 1st to September 30th. For passengers with vehicles, the deadline is 90 minutes before departure (two hours for departures from Genoa), unless otherwise instructed by the authorities. You must report to the check-in desk immediately after your ticket has been checked. After this deadline, your booking will be cancelled and boarding cannot be guaranteed. Passengers with disabilities or reduced mobility can board with priority by displaying the PMR form issued with their ticket on their car's dashboard and arriving at the check-in desk 60 minutes before departure. Passengers with reduced mobility and/or passengers requiring special assistance who are not traveling with a vehicle must also arrive at the check-in desk 60 minutes before departure.
Article 14 Article 14 ENTRY AND EXIT OF VEHICLES
A. Vehicles powered by liquefied petroleum gas (LPG) must be declared at the time of booking and
check-in.
B. Alarm systems and electronic anti-theft devices must be switched off upon entry and while on board.
C. Vehicles intended for freight transport must be reserved. They are subject to freight rates and therefore do not fall under the "carried vehicles" category according to these terms and conditions. The length of the carried vehicles must include any tow hitches, drawbars, or similar attachments. Motorhomes, caravans, off-road vehicles, or vehicles with a height or footprint exceeding 2.20 m above ground level (and/or a width exceeding 1.85 m, even if no width surcharge applies) must be declared at the time of booking. Vans longer than 6 meters must be booked with the freight department in Italy by calling +39 02 57517461.
Failure to comply with the above regulations may result in the carrier cancelling the booking and automatically placing the vehicle on the day's waiting list, subject to payment of the difference plus a €50 penalty fee. Vehicles will not be loaded in the order of their arrival at the quay, but according to the instructions of the ship's captain and/or crew and may be placed on any deck. Passengers are responsible for loading, parking (with the handbrake engaged, the vehicle in gear, and the headlights off), and unloading their vehicles. Please do not activate the alarm system but ensure that the doors and trunk are securely locked. The vehicle, including any trailer or caravan and its contents, will be accepted by the carrier as a single loading unit. In the event of damage to the transported vehicles, the ship's management will draw up a corresponding report in the presence of the parties involved and provide the injured party with a copy of this document, signed by both parties, detailing the damage and any related remarks. The compensation claimed by the entitled party will be assessed primarily based on the elements recorded in the report and, where applicable, paid directly by the company or through co-debtors in the amount stipulated by the applicable regulations. The injured party must assert the claim for compensation within the six-month limitation period provided for in Article 438 of the applicable Maritime Law. In cases of obvious damage, no claims for compensation, loss, or other redress will be accepted if the condition of the vehicle has not been inspected in accordance with the procedure described above, in the presence of the ship's management.
Article 15 CONDUCT OF PASSENGERS ON BOARD
From the moment of boarding until disembarkation, passengers must comply with the instructions of the ship's management. Furthermore, they must exercise due care and caution and attend to their own safety and well-being, the safety of persons and animals in their care, and the security of their belongings, as required by the weather and sea conditions of the voyage. Passengers are obliged to behave in a civilized and respectful manner and to avoid any offensive or hurtful behaviour towards other passengers and the ship's crew, as well as any violation of safety and hygiene regulations. In particular, they must not soil the seats and furnishings, throw objects onto the floor or into the sea or outside of designated waste containers, use the toilets without clogging or soiling them, and follow the instructions given on board during the voyage. Passengers are obliged to behave in a civilized and respectful manner and to avoid any offensive or hurtful behaviour towards other passengers and the ship's crew, as well as any violation of safety and hygiene regulations. The company is not liable under any circumstances for losses or damages to the transported vehicles or their contents caused by other vehicles, unless these are directly attributable to the company. Any claims must be settled directly between the parties involved.
Article 16 PREGNANT WOMEN
Pregnant women whose pregnancies are uncomplicated and who have completed their sixth month of pregnancy must present a medical certificate, issued no more than seven days before departure, confirming their fitness for sea voyage. This certificate must be presented to the ship's officer, purser, or crew upon request. In the event of complications during pregnancy, the passenger must present a medical certificate authorizing her to travel, regardless of the month of pregnancy. However, the captain reserves the right to refuse carriage if he believes the passenger is unfit to travel.
Article 17 MINORS
Passengers under the age of 14 must travel accompanied by their parents or legal guardians. They must be always supervised by their parents or responsible adults and may not move about the ship unsupervised. The carrier shall not be liable under any circumstances for damages incurred by minors who violate these provisions. If a minor is traveling in the care of someone other than their parents, a release of liability declaration must be submitted to the ferry company. In this declaration, the parents or legal guardians must name the person entrusted with the minor's care who is legally liable in all respects. A copy of a valid identification document for each declarant must be attached to this declaration. It is the passenger's responsibility to ensure they have all the necessary documents required by the destination country. The carrier shall not be liable if these documents are insufficient for the authorities of the port of destination. If the minor is traveling with only one parent, written consent from the other parent or legal guardian is required for departure. Minor passengers between the ages of 14 and 18 may travel alone, provided they can present written authorization from their legal guardian(s) releasing the carrier from any liability.
Article 18 ANIMALS AND PROTECTED SPECIES
Animals will only be transported if they are in possession of a ticket, a rabies vaccination certificate (if required), and a valid health certificate. Strict attention must be paid to the regulations of the transit countries. In accordance with the provisions of the Ministry of Health's Regulation of August 27, 2004, published in the Official Gazette No. 213, Article 2, dog owners are reminded that their dogs must be muzzled and kept on a leash. Pets are not permitted in the passenger area or in cabins, with the exception of pet-owner cabins, which must be booked in advance and are available in limited numbers. Animals are only permitted on the ship's outer decks or, where available, in suitable accommodations, subject to availability. It is forbidden to leave animals in the ship's garage. Guide dogs used to assist blind persons are exempt from the ticket fee upon presentation of the appropriate documentation. Specimens of protected animal or plant species may only be transported if they are equipped with the appropriate license or certificate and under the conditions laid down therein, in accordance with Article 727-bis of the Penal Code, implementing Community Directives 92/73/EC and 2009/147/EC and Law No. 150 of 7 February 1992 implementing Council Regulation (EC) No. 338/97 of 9 December 1996.
Article 19 TRANSPORT OF WEAPONS
In accordance with the Decree implementing the Maritime Law, Presidential Decree No. 328 of February 15, 1952, Article 384 stipulates: “Passengers must hand over their weapons and ammunition to the ship's captain upon embarkation, who will keep them safe until disembarkation. Confiscation of weapons or ammunition from persons who possess them by virtue of their office or service is permitted only for serious and proven reasons, which must be stated in a corresponding declaration at the time of confiscation.” Failure to report the transport of weapons is punishable under Article 1199, paragraph 2 of the Maritime Law, unless it constitutes a more serious offense.
Article 20 LUGGAGE
For security reasons, no luggage or packages belonging to a passenger will be accepted on board. The company does not offer a luggage storage service. Luggage is defined as packages containing only personal items typically transported in suitcases, travel bags, boxes, crates, and similar containers. Luggage that cannot be stored in the cabin or its designated space due to its size must remain in the car. Valuables, valuables, or money, provided they are not bulky, can be deposited free of charge in the safe located in the ship's steward's office. If a passenger forgets or loses personal belongings on board, they can contact the ship's reception desk or, after disembarking, complete the relevant form on the actual carrier's website (in the case of Tirrenia, this is www.en.tirrenia.it). Once the report is received, the carrier will immediately conduct the necessary investigations but will not be liable for compensation if the items left behind or lost by the passenger on board are not found. Found and unclaimed items will be kept for 6 months.
Article 21 INFORMATION ABOUT PASSENGERS
In accordance with Legislative Decree No. 251 of October 13, 1999, implementing EEC Directive 98/41 of June 18, 1998, and the regulations governing the application of the ISPS Code on anti-terrorism measures, the following is hereby announced: All passengers boarding are required to provide the carrier with all information regarding their specific needs for assistance in emergencies. All passengers, including minors, must present a valid original identification document upon boarding. If they cannot present an original identification document, they will be refused boarding. As of August 4, 2026, paper identification documents (still predominantly in use in Italy) will cease to be valid, both domestically and internationally, regardless of the expiry date printed on the document. Therefore, only valid original electronic identification documents (CIE) will be accepted. Passengers requiring assistance boarding (e.g., those with reduced mobility, whether traveling with their own vehicle or on foot) must indicate this at the time of booking and contact the actual carrier's booking center to inquire about the availability of suitable accommodations and/or access options on board. They must also arrive at the embarkation point at least one hour prior to departure and inform the staff at the pier and/or on board of their need so that the vehicle can be boarded near suitable access points and assistance with boarding and disembarkation can be provided if necessary. All passengers are also required to provide their personal details at the time of booking, including SURNAME, FIRST NAME, SEX, NATIONALITY, AGE CATEGORY (Infant, Child, Adult), DATE AND PLACE OF BIRTH. Should the above information change between the time of booking and the time of embarkation, passengers are required to notify the carrier of these changes. The personal data collected pursuant to this article will only be stored for the period necessary for the purposes of the above-mentioned decree and/or in accordance with the provisions of Legislative Decree No. 196/2003.
Article 22 PASSENGER'S HEALTH
The ship's doctor, if on board, will only aid in emergencies; therefore, the carrier will not accept passengers requiring medical assistance during the voyage, except in the cases specified in Article 23. Upon presentation of a suitable medical certificate issued by a public health institution (hospital, ASL) no later than 48 hours before departure, certifying that the passenger will not require medical attention during the voyage, the carrier will accept that passenger on board, excluding any liability in this regard. Furthermore, the carriage of passengers whose physical or mental condition prevents them from commencing the voyage, or who, due to the misuse of narcotics, hallucinogens, or alcohol, pose a nuisance or danger to themselves or others, is subject to the judgment of the captain and the ship's doctor. In all the above-mentioned cases, the passenger is not entitled to compensation and is liable for any damage they cause to themselves, the ship, its equipment or fittings, third parties, or the property of third parties. The acceptance of the passenger on board by the carrier does not constitute a waiver of its right to subsequently raise any reservations regarding the passenger's condition, regardless of whether these were known to the carrier at the time of embarkation and/or departure of the ship.
Article 23 PERSONS WITH DISABILITIES AND PERSONS WITH REDUCED MOBILITY
The transport of passengers with special needs on board is governed by Legislative Decree No. 52 of March 8, 2005, the implementing regulations of the Ministry of Infrastructure and Transport, EU Regulation 1177/2010, and the company's internal procedures. Passengers with reduced mobility (PMR) are defined as persons whose mobility is restricted due to a physical disability (sensory or motor, permanent or temporary), a mental disability or incapacity, or for any other reason; pregnant women; or persons with age-related reduced mobility whose condition requires appropriate care and an adaptation of the service offered to all passengers to meet their specific needs. The company accepts bookings from persons with disabilities or reduced mobility who request it, under the same conditions as all other passengers, and undertakes to provide assistance at no additional cost. 1. For blind PMR passengers, the company provides free deck passage for their companion. Passengers with current medical conditions must possess an original, suitable medical certificate issued by a government agency, dated no more than 48 hours before departure. Passengers who require transport on a stretcher must be accompanied by at least one person capable of providing the necessary assistance. Persons with disabilities or reduced mobility should inform the company of their specific needs regarding accommodation, seating, required services, or the need to transport medical equipment when booking or purchasing their ticket, provided these needs or requirements are known at that time. For any other type of assistance, PMR passengers must notify the carrier or terminal operator at least 48 hours in advance and arrive at the designated location at the agreed time before the published departure time. If the trip was booked through a travel agency or tour operator, the passenger must ensure that the required special assistance is reported in accordance with the applicable booking procedure of Compagnia Italiana di Navigazione S.p.A. By purchasing a ticket and submitting the required notification for one of the "PMR" categories, you will receive priority boarding for your escort vehicle and reserved seating in the public areas on board. Passengers with disabilities or reduced mobility will therefore receive priority boarding if they display the PMR form provided with their ticket clearly on the dashboard of their vehicle and report to board at least one hour before departure. If notification is not received, the company will make every effort to ensure that the passenger with a disability or reduced mobility is still able to board and disembark the ferry for which they have purchased a ticket. To ensure optimal service, passengers with reduced mobility and/or those requiring special assistance who do not have an accompanying vehicle must check in at least one hour before departure. To facilitate the mobility of passengers with disabilities, the company's fleet features designated wheelchair parking spaces, accessible elevators, stairlifts, appropriately equipped cabins with en-suite toilets, and designated areas in the lounges and public
spaces. An accessible public toilet is also available. All of the company's ships offer barrier-free access to public areas (restaurants, self-service restaurants, cinemas, etc.). Passengers requiring oxygen must carry sufficient oxygen for the entire crossing, as oxygen on board is only provided for emergencies. Each passenger is permitted only one portable oxygen concentrator. However, loading gas cylinders for refilling requires a permit from the Ministry of Infrastructure and Transport – General Command – issued through the local port authority. Passengers must also present a medical certificate confirming their fitness to sea, in accordance with the above-mentioned procedures. Compagnia Italiana di Navigazione S.p.A.:
• Ensures that staff who directly assist people with disabilities and reduced mobility have received specialized training in assistance and inclusion.
•Ensures that all new employees receive training on inclusion and that all employees regularly attend refresher courses on this topic.
•Ensures that if a person with a disability or reduced mobility is accompanied by an assistance dog, the dog travels with the person, provided the transport company is informed in accordance with the applicable regulations for the transport of assistance dogs.
•Guarantees compensation in the event of loss of or damage to wheelchairs, other mobility aids, or parts thereof during handling at the port or transport on board ships, provided the damage is due to the fault or negligence of the transport company or the terminal operator. The company will, where appropriate, make every effort to provide replacements as quickly as possible.
Article 24 BOARDING INFORMATION AND SHIPPING REGULATIONS
Upon boarding the ship, passengers are required to remove all valuables and anything they might need during the crossing from their vehicles (all ships are air-conditioned). The shipping company accepts no liability for any missing items or equipment from the vehicle. Leaving the ship after boarding is strictly prohibited. If the ship has a side entrance for pedestrians, only the driver may enter the garage with their vehicle; other passengers must use the side stairs with their personal boarding pass. Access to the ship's garage while underway is strictly prohibited.
Article 25 Security Information and ISPS Fees
In accordance with the International Security and Protection Measures Code (ISPS Code), passengers are hereby informed that they must present their original ticket and valid identification upon request by a ship's officer. They must also consent to any requested baggage search. These checks may also be carried out by port authorities. While the ship is in port, it is forbidden to approach the ship and its berths within 50 meters. Furthermore, in connection with the application of the ISPS Code, the shipping company points out that port authorities may impose additional requirements and that additional, unspecified fees may apply.
Article 26 COMPLAINTS
Should passengers notice any deficiencies or irregularities in the services provided by the shipping company, they may record these in writing in the complaint and suggestion book located in the ship's office on all ships or contact the shipping company via the contact form on the website www.tirrenia.it/reclami/. Passengers must provide their personal details, travel information (date, shipping company, ship, cabin/seat number), and a detailed description of the deficiencies. They may also report any disruptions or deficiencies in service in writing to the company's office: Compagnia Italiana di Navigazione S.p.A., Via Larga 26, 20122 Milan, Italy, or to the reservation center MOBY Lines Europe (by email to info@tirrenia.de). The complaint must be submitted within two months of the date of travel or the scheduled date of travel. Within one month of receiving the complaint, the company will inform the passenger whether the complaint has been accepted, rejected, or is still being processed. The final response from Compagnia Italiana di Navigazione S.p.A. will be provided within two months of receiving the complaint. Any refunds of the ticket price and/or any applicable compensation will be paid to the passenger via bank transfer to the current account they have provided. Alternatively, with the passenger's explicit consent, the company may issue a travel voucher for the same amount, valid for any departure operated by Tirrenia. Refunds to the payment card used for the ticket purchase are not possible.
Article 27 APPLICABLE LAW AND JURISDICTION
The contract for the carriage of passengers, luggage, and accompanying vehicles is governed by Italian law, in particular the Italian Maritime Code and applicable EU regulations, unless otherwise stipulated in these terms and conditions. The place of jurisdiction for all disputes arising from the interpretation and/or performance of this contract shall be the registered office of the carrier. However, if the passenger is considered a consumer under Italian law, the court at their domicile or habitual residence shall have exclusive jurisdiction, provided the consumer is domiciled or habitually resident in a Member State of the European Union.
Art. 28 LIABILITY OF THE ACTUAL CARRIER
If the sea carrier performing the carriage is not the contractual sea carrier, the actual carrier shall be liable in accordance with Art. 1681 of the Italian Civil Code and Regulation (EC) No. 392/2009, where applicable. The passenger therefore has the right to take action directly against the actual carrier. The actual carrier, if different from the contractual carrier, may be specified at the time of booking; in this case, it will be indicated on the ticket or communicated before departure.
Article 29 VEHICLE REGISTRATION NUMBERS
According to current regulations, authorities are required to provide the registration numbers of all vehicles they transport. Passengers with escort vehicles must therefore provide this information to the transport company.
Article 30 GROUP RATES
Special rates apply for groups (during certain periods of the year). For more information, please send an email to info@tirrenia.de
Article 31 GOODS TRANSPORT
The freight department in Italy is available for information, quotes, and reservations related to goods transport. Tel. +39 0257 517461.
Article 32 INTERMEDIARY CLAUSE
MOBY Lines Europe GmbH, Philipp-Försch-Str. 9b, 55257 Budenheim, Germany, merely acts as an intermediary for ferry transfers with the advertised ferry companies. The transport contract is therefore exclusively between the passenger and the transport company. The ferry transport is governed exclusively by the General Conditions of Carriage for Passengers with and without Vehicles published by Compagnia Italiana di Navigazione S.p.A. in their currently valid version. MOBY Lines Europe GmbH, Budenheim, Germany, is solely responsible for the proper receipt and processing of bookings. Any liability of MOBY Lines Europe GmbH, Budenheim, Germany in connection with the execution of the transport contract is excluded.
Article 33 INSURANCE
We recommend taking out travel cancellation insurance with Hanse Merkur. This can be booked directly during the reservation process or shortly after booking via the internet at www.en.tirrenia.it. If you require further information, please contact: Moby Lines Europe, Philipp-Försch-Str. 9b, 55257 Budenheim, Germany - Email address: info@tirrenia.de
Any additions or changes to these General Conditions of Carriage will be announced by the company by posting a notice in the above-mentioned premises and on the website and will come into effect on the date indicated in this notice.
